We're eager to communicate with you in whatever way works best! Call 413.597.2211, email with general questions or reach out to a staff member below.


Ed Bianchi
Associate Director for Campus Programs
Alabama • Kentucky • Mississippi • New Jersey • North Carolina • South Carolina • Tennessee

Markus Burns
Associate Director of Admission
Texas (Excluding El Paso) • International

Twink Williams Burns
Strategic Adviser for Admission and Financial Aid Community Engagement

Elizabeth Creighton
Dean of Admission and Student Financial Services
New York: Manhattan, Queens, Staten Island



Carolina Echenique
Associate Director for Diversity Recruitment
Speaks Spanish
Florida • Illinois: Chicago • Massachusetts: Boston and Cambridge • New York: Brooklyn, Bronx • Puerto Rico • US territories
Florida • Illinois: Chicago • Massachusetts: Boston and Cambridge • New York: Brooklyn, Bronx • Puerto Rico • US territories



Kate Heekin
Associate Director of Admission
Colorado • Connecticut • Delaware • New York: Upstate and Westchester County • Pennsylvania (Excluding Pittsburgh)


Lance Ledet
Admission Counselor
Alaska • Idaho • Maine • Montana • Nevada • New Hampshire • New York: Long Island • Oregon • Utah • Vermont • Washington • Wyoming

Sulgi Lim
Director of Admission
Speaks Korean/한국어로 대화 가능합니다
California: Northern • Maryland • Virginia • Washington D.C.
California: Northern • Maryland • Virginia • Washington D.C.


Adriana Martin
Assistant Director of Admission
Speaks Spanish
Arizona • California: Southern • New Mexico • Texas: El Paso
Arizona • California: Southern • New Mexico • Texas: El Paso

Dean Mendes
Associate Director of Admission
Georgia • Hawaii • Massachusetts: Western and Central Regions • Michigan • Minnesota • Ohio • Pennsylvania: Pittsburgh area • West Virginia • Wisconsin • Transfer & Veteran Students

Courtney Oben
Assistant Director of Admission
Arkansas • Indiana • Illinois (excluding Chicago) •Iowa • Kansas • Louisiana • Massachusetts: Eastern Region (excluding Boston and Cambridge) • Missouri • Nebraska • North Dakota • Oklahoma • Rhode Island • South Dakota


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