Meet Our Staff

We're eager to communicate with you in whatever way works best! Call 413.597.2211, email with general questions or reach out to a staff member  below.

Ashley Bianchi
Ashley Bianchi

Director of Student Financial Services
Ed Bianchi
Ed Bianchi

Associate Director for Campus Programs
Alabama • Arkansas • Kentucky • Louisiana • Mississippi • North Carolina • South Carolina • Tennessee • Texas (Excluding El Paso)
Markus Burns
Markus Burns

Associate Director of Admission
New Jersey • International
Michael Byrns
Michael Byrns

Admission Counselor
Maine • Massachusetts: Eastern region (excluding Boston & Cambridge) • New Hampshire • Rhode Island • Vermont
Elizabeth Creighton
Elizabeth Creighton

Dean of Admission and Student Financial Services
New York: Manhattan, Queens, Staten Island
Candy DiCianno
Candy DiCianno

Associate Director of Student Financial Services / Director of Student Accounts
Carolina Echenique
Carolina Echenique

Associate Director for Diversity Recruitment
Speaks Spanish
Florida • Illinois: Chicago • Massachusetts: Boston and Cambridge • New York: Brooklyn, Bronx • Puerto Rico • US territories
Calen Firedancing
Calen Firedancing

Admission Counselor
Alaska • Arizona • Minnesota • Montana • Nevada • New York: Long Island • Oregon • Utah • Washington • Wisconsin • Wyoming
Jessie L. Garner
Jessie L. Garner

Student Financial Services Coordinator
Michael S. Goodwin
Michael S. Goodwin

Assistant Director of Student Financial Services
Kate Heekin
Kate Heekin

Associate Director of Admission
Colorado • Connecticut • Delaware • New York: Upstate and Westchester County • Pennsylvania (excluding Pittsburgh)
Betsy Hobson
Betsy Hobson

Associate Director of Student Financial Services
Sulgi Lim
Sulgi Lim

Director of Admission
Speaks Korean/한국어로 대화 가능합니다
California: Northern
Ann E. Lundhild
Ann E. Lundhild

Associate Director of Student Financial Services
Zuri Mabrey-Wakefield
Zuri Mabrey-Wakefield

Admission Counselor
Idaho • Illinois (excluding Chicago) • Indiana • Iowa • Kansas • Michigan • Missouri • Nebraska • North Dakota • Ohio • Oklahoma • Pennsylvania: Pittsburgh area • South Dakota
Adriana Martin
Adriana Martin

Senior Assistant Director of Admission
Speaks Spanish
California: Southern • New Mexico • Texas: El Paso  
Dean Mendes
Dean Mendes

Associate Director of Admission
Georgia • Hawaii • Maryland • Washington D.C. • West Virginia • Transfer & Veteran Students
Avi Verdi
Avi Verdi

Student Financial Services Counselor
Michelle Waryjasz
Michelle Waryjasz

Financial Aid Manager
Twink Williams Burns
Twink Williams Burns

Strategic Adviser for Admission and Financial Aid Community Engagement