z kane ’24

WorldCare International, Boston, MA

This summer I interned remotely for WorldCare International, a company located in Boston and currently headed by Ed Wiggers ’90. WorldCare partners with top hospitals and medical professionals across the U.S. to provide high-quality, specialized, second-opinion medical services that are typically included in insurance plans. Even though WorldCare is based in the United States and works with U.S. hospitals, they primarily serve international clients and customers, providing access to medical expertise in those places where access might be most limited.

The overarching goal of the project I spent most of my time on was to incorporate artificial intelligence (AI) and natural language processing (NLP) into WorldCare’s operations. This project is still in its early stages, so the bulk of the work I did was broad research into the feasibility of our ideas, the best approaches to bringing them to fruition, and the best software team(s) to partner with.

As a summer intern, I helped build upon the prior work of Winter Study interns. My team and I continued meetings and discussions with some of the vendors the Winter Study interns found and reached out to some new ones as well. Much of my work at the start of the internship was reviewing research and synthesizing discoveries into easily digestible summaries—or narratives—that could be readily communicated to others. As the summer progressed, my work evolved into coordinating and meeting with potential vendors to discover ones most compatible with our needs. We shortlisted two vendors, and moved forward with our talks with them.

As someone with a technical background who was almost entirely unfamiliar with the healthcare industry, insurance in general, and the business/sales aspect of tech, this internship was quite a learning experience for me. I would have liked the chance to do some more technical work, but it was nonetheless rewarding to step outside of my own familiarity and learn new fields and skill sets. That said, I was reminded why I had been avoiding business in the first place, and the internship cemented my appreciation for and ambition toward technical work. I have found more success in discovering my academic and professional passions through a process of elimination—that is, trying things out and deciding I don’t want to pursue them—rather than simply shooting in the dark and hoping I land on the right thing. This experience was still quite meaningful in its contribution to my sense of direction.

I am indebted to the Class of 1966 for this opportunity and to the ’68 Center for Career Exploration for helping to make the whole experience possible. I look forward to sharing my experiences with other Williams students.