Acceptable Browser Versions for PeopleSoft Users: We recommend that you use Internet Explorer for your PeopleSoft connection. PeopleSoft may not function as well on other browsers or on older Internet Explorer versions.

Windows XP:

• Firefox 1.0
• Mozilla 1.7
• MS Internet Explorer 7
• MS Internet Explorer 6
• NetScape 7.2

• MS Internet Explorer 5
• MS Internet Explorer 5.5
• MS Internet Explorer 6
• NetScape Communicator 4.7x
• NetScape 7

• Firefox 1.0
• Mozilla 1.7
• MS Internet Explorer 5
• NetScape Communicator 4.72
• NetScape 7.2
• Safari 1.2 (newer versions may work)

• MS Internet Explorer 5
• NetScape Communicator 4.72
• NetScape 7

To check your Internet Explorer browser version:

• Open Internet Explorer
• Click ‘Help’ or ‘Explorer’
• Click ‘About Internet Explorer’ and look for the version number.

To upgrade your browser, visit your browser supplier’s website for information.

What if my browser is at an acceptable version but I am still having problems?

Try these steps:

• Clear any cookies
• PC path: Tools/Internet Options/Delete cookies
• MAC path: Explorer / Preferences / Receiving files , Choose cookies to delete.
• Navigate to your home disk drive and locate the \ps\cache directory. Delete all files. (These are rebuilt after you access PeopleSoft again.)
• Make sure you are accepting cookies
• PC path: Tools/Internet Options/Privacy /Advanced
• MAC path: Preferences/Receiving files/ Choose any option but ‘never accept’ when receiving cookies
• Try PeopleSoft again.

Setting your browser for English Language.
If your browser is set to a language other than English, you must reset it.  You must have the English character set at the top of the list in order for PeopleSoft to recognize it. The instructions following are for Explorer 6 or 7.  If you are using something else as a browser, similar things may be occurring.  To install the English character set do the following:

1. Open a browser window
2. Click on Tools
3. Click on Internet Options
4. Click on Languages
5. You should get a window that looks like the one below.  If you do not have the 'English (United States) [en-us] option added, click on the Add button and then try again.

If you see odd error messages while trying to connect to the login page, this is probably a browser or operating system problem.  E-mail to stchelp@williams.edu for help; explain as much as you can about the error message and your software version information.