Service Requests

• Your routine maintenance call is received at 597-2486 between the hours of 7:00 a.m. and 3:30 p.m. Monday through Friday. You can e-mail non-emergency work requests to service@williams.edu. If you have an emergency request after 3:30 p.m., weekends or holidays, call Security at 597-4444.



• Routine maintenance/repair requests (e.g. carpentry repairs, heating, leaking faucets, etc.) are scheduled in the order received. This does not include emergency work. Availability of parts will impact upon completion time. Some minor repairs can be made by the custodian, such as light buld replacement, shade repairs, etc.). Work orders for moves, special event setups (tables, chairs, electricity) must be requested 5 working days prior to the target date. 10 working days are required between May 1st and June 15th and between mid-August and mid-September.



• Emergency work (e.g. power failure, health or safety hazard, potential damage to facility or equipment) is scheduled the same day.



• For non-routine projects and those requiring major repair and significant capital investment, please call the appropriate person listed below:
  
  

  	Associate Vice President for Facilities	597-2303
  Tom Bona	Architectural Maintenance Supervisor	597-4117
  Don Clark	Utilities Program Manager	597-2019
  Kathy Crandall	Office Services Coordinator	597-2379
  Jose Fierro	Director of Facility Operations	597-3230
  Dave Fitzgerald	Horticulturist and Grounds Supervisor	597-3304
  Ken Jensen	Mechanical Maintenance Supervisor	597-3002
  Bea Miles	Director of Facilities Services	597-3496
  Joe Moran	Manager of Environmental Health and Safety	597-2406
  Donna Oranellas	College Vehicles Requests/Student Telephones	597-2302
  Jean Richer	Manager of Telecommunications	597-4020